With a brief amount of time which needs to be divided equally, it is no wonder that communication with patients seems harried and glib. Loyal patients come with a price tag.
What you will notice is that doctors tend to speak more than they listen. Most doctors have developed the art of communication. Regardless, they fly through the basics in order to cope with navigating past the list of patients waiting to be seen. Medical recruitment agencies usually head hunt doctors who have polished and developed excellent communication skills.
Developing a sense of trust
In order to provide a deep sense of trust between the doctor and the patient, it is essential to take the time out to get to know them. It costs nothing to include a little banter in the conversation. For patients to take the advice of the doctor there must be some sense of rapport already well established. Taking the time to enquire about family and work issues sets a doctor apart. Warmth and concern can’t be faked.
How your body language introduces you
The doctor portrays a sense of calmness and confidence because that energy tends to permeate through the exam room. If the doctor is in a rush, it will seem as if he is bound to have a mishap and that signals danger and negligence. These are just a few key essentials in maintaining good communication levels with patients.
Firstly, a warm smile and a handshake will put the patient at ease. The doctor needs to maintain eye contact. Patients pay for your time and expect to feel like royalty. Everyone knows that a little bit of tender loving care goes a long way.
Allowing the patient more time to talk and listening attentively is essential to getting to the source of the problem quicker. Listen without interrupting and maintain steady eye contact. Here is how you can get to the bottom of the problem:
- Find out cause of the circumstances
- How is this affecting the patient
- What is the main concern that the patient has
- How has the patient dealing with the issue
- Show compassion and empathy towards the patient
Providing a personal touch
The doctor needs to create a level of comfort and relaxation for the patient. Patients need to feel at ease and not be afraid to question the treatment procedure. Patients need to understand that all the control does not lie in the doctor’s hands alone. Patients themselves play a role in healing. People tend to believe that the advent of science and technology has given doctors super powers, and this is not the case. While there is an influx of information on hand for the patient to explore it is imperative that the patient understands what pertains to them. The doctor needs to confirm this with the patient.
Despite having improved on several proficiencies, there is always more that can be done to advance and upgrade your services. Try to view the consulting room from the patience perspective in order to get a better understanding of their perception of the services provided. Provide a care package for new patients with a welcome letter. Some advice and healthcare tips and perhaps catalogues for health-related issues are essential tools. Every recruitment agent will inform you that what makes a doctor special in comparison to other doctors is their attitude towards their patients.
Using technology to your advantage
Set up a special chat period online to address issues of concerns with the patient after the initial visit. This is a way of staying in touch with patients and providing good after care provision.
It is also beneficial to have well trained staff and nurses who will be able to cut down time with a patient. They administer advice on medication and see to essential requirements like measuring blood pressure and weighing the patient etc. Doctors need to ensure that follow ups on test results are done. Make sure to check up on the patient afterwards.
From the perspective of the patient as well as medical recruitment agent, doctors are rated according to the way that they network and interrelate with patients. When patients are put in the picture and stay abreast of treatment options, they tend to take charge of their own health care. They automatically feel fulfilled and gratified. This in turn provides an impressive retention rate.